Your questions, our answers.
Everything you need to know before booking and arriving. A question that isn't here? Write to us on WhatsApp.
Booking and paying
How do I book?
Choose your dates in the calendar on the Stay & quote page, then send your request in one click on WhatsApp. We confirm availability and price, then a deposit confirms the booking.
What deposit do I need to pay?
A 30% deposit confirms the booking. Payment details are sent to you on WhatsApp at confirmation.
Can I pay online on the website?
Not at the moment: booking is done by WhatsApp, with a quick human reply. Payment methods are given to you at confirmation.
What is the minimum stay?
The minimum stay is 3 nights, and 4 nights from 14 December to 1 January.
Do prices change with the season?
Yes, rates vary by season and dates. The price of your stay is confirmed before any payment. Long-stay discounts: −10% from 7 nights, −25% from 28 nights; −10% for an arrival within 14 days (not cumulative).
Cancellation
What is the cancellation policy?
Full refund up to 30 days before arrival (3 pm), 50% of the price of the nights refunded up to 7 days before arrival (3 pm), no refund after that.
What if I arrive late or outside the times?
Arrival is between 3 pm and 5 pm and departure before 11 am. If you arrive or leave outside these times, a 20% penalty on the stay applies. Let us know on WhatsApp if your flight is delayed: we will arrange your welcome as best we can.
The estate and amenities
How many people can the estate host?
Up to 14 guests: three villas, seven air-conditioned bedrooms and three bathrooms.
Can I rent a single villa?
No. The estate is rented as a whole, so your group enjoys all three villas, the pool and the outdoor spaces.
What does the stay include?
Daily housekeeping, air conditioning, Wi-Fi, cable TV, the kitchen, the outdoor dining area, the barbecue, free parking and an on-site guardian.
Is there a pool?
Yes, a private pool shared by the three villas, surrounded by gardens and a pergola.
Are pets allowed?
Pets are allowed. A cat lives in the residence and may roam some outdoor areas: this matters for people with allergies.
Are there cameras?
Surveillance cameras are present outside the estate, in addition to the on-site guardian.
Is baby equipment available?
Baby equipment is available. Mention it in your request so we can prepare it.
Access and location
Where is Prestige Majorelle?
In Saly-Ngaparou, on Senegal's Petite Côte (Thiès region). The coordinates are 14°27'30.3"N 17°02'26.0"W; you will find the map and directions on the Contact page.
Is the beach close?
Yes, the beaches of Ngaparou and Saly are a few minutes away.
How do I get here from the airport?
We can arrange the transfer from AIBD airport on request, with a quote before booking.
Electricity
How does the electricity work?
In Senegal, electricity often runs on a prepaid meter called Woyofal. The property has credit loaded on the meter. When the credit runs low, the meter beeps: you need to buy a top-up, receive a 20-digit code and enter it on the meter keypad. Consumption depends mostly on air conditioning: please switch it off when you leave the property. We can help you with the top-up during your stay.
Concierge and activities
What additional services do you offer?
Airport transfer, private chef, groceries before arrival, excursions, activities (quad, jet ski, golf, fishing), car with driver and private events. Each service is priced by quote before any booking.
Which excursions can I do from Saly?
The Somone lagoon (about 8 km), Lac Rose (about 1h30), the Saloum Islands (about 120 km) and the Lompoul desert (about 2h30). Find the details on the Experiences page.
Can I organise an event or seminar?
Yes, depending on the estate's capacity and the necessary permits. Feasibility is validated before any commitment: tell us about your project.